IMAGINE....

Co-Managed IT Services That Fill Your IT and Technology Gaps

Imagine IT offers advanced Co-Managed IT Services, blending our expertise with your in-house IT team capabilities.

This approach enhances your organization’s IT operations, provides strategic IT planning, robust cybersecurity, and transformative services.

Let’s make your IT team stronger, together.

71%

The Security Shield

96%

Remote IT
Support

96%

Quick Response Times

Are you considering Co-Managed IT, but concerned about
losing control, lack of support, and expertise in your industry?

Co-managed IT offers significant benefits

such as access to
specialized expertise, cost savings, cybersecurity and
compliance, and scalability, to just name a few.

You are looking for a partner with the necessary expertise and tools, but also one that aligns with your objectives.

“Imagine IT has truly been a game-changer for us. Their expert cybersecurity services have provided an unparalleled sense of safety for our business. With their proactive approach and rapid responses, we're in incredibly capable hands. Thank you for giving us peace of mind in today's digital age.”

JOHN DOE - COMPANY PRESIDENT

What is Co-Managed IT?

What IT Issues Are Leaning You Towards Co-Managed IT Services?

Common technology problems include:

  • IT can’t keep pace with marketing changes or growth strategies.
  • IT can’t efficiently integrate new technologies.
  • IT has trouble scaling solutions to meet demands.
  • There is no documented cybersecurity roadmap.
  • Your organization doesn’t have the needed IT skillset.
  • IT Talent is extremely scarce.
  • There is no way to measure IT success.
These challenges highlight the necessity for a strategic partnership that extends beyond conventional IT support. Imagine IT’s Co-Managed IT Services not only address these issues head-on but also position your technology infrastructure for future innovation and growth.

What is
Co-Managed IT?

Co-Managed IT is a strategic collaboration where your organization partners with an external IT firm to enhance and support your existing in-house IT department.

Your in-house team remains at the helm, making key decisions, but with the added advantage of external expertise to bolster their capabilities.

This partnership is designed to fill in gaps, lend specialized skills, and provide extra support where needed, ensuring your IT operations are efficient, secure, and aligned with your goals.

With Co-Managed IT, your organization gains the flexibility and agility to tackle IT challenges more effectively without the need to expand significantly your internal staff

Co-Managed IT Services

Can Include:

Our Partners

What are the Benefits of Co-Managed IT?

Discover how Co-Managed IT acts as a force multiplier for your organization, amplifying strengths and turning challenges into opportunities.

Security Risk Assessments

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

Every IT or Managed IT Service Provider has to deal with days when the number of help desk calls is doubled or even Tripled. We call this Chaos.

Imagine IT developed an internal DEFCON system that helps us flex on crazy days when the ticket load is unusually high.

That system involves five different DEFCON levels. And as expected, each level denotes an extra level of service tickets to our support desk.  And each of our offices has a board that displays what DEFCON level we are at.

This system ensures you always receive a responsive solution to your issue.

What are the Business Benefits of a Co-Managed IT Model?

Cost Efficiency

Imagine IT’s Co-Managed IT Model addresses the significant challenges of hiring, training, and retaining top IT talent, which has become an expensive and time-consuming endeavor. 

Robust Cybersecurity Measures

Imagine IT fills this gap with our Co-Managed IT Model, offering access to The Security Shield, our next-gen full-layered cybersecurity solution. 

Project Completion

Overburdened in-house IT teams often find themselves trapped in a cycle of day-to-day maintenance, leaving little room for strategic projects.

Access to Expertise and Tools

With Imagine IT, you gain immediate access to a broad spectrum of IT professionals and high-end tools. Our team includes solution architects, CIOs, CISOs, specialized technicians for Microsoft and Apple, cloud IT consultants, and more.

Streamlined Co-Managed IT Solutions - Imagine IT - Bloomington, MN

When your business grows, so do its IT needs. However, managing these increasing demands can be challenging.

Why Choose Co-Managed IT For Your Organization?

The quickest way to create problems is by overworking your IT people.

Consider these 5 Questions:

  1. Are the costs of hiring additional full-time IT staff prohibitive?
  2. Are the IT demands within your organization outpacing your capabilities?
  3. Have you experienced any security incidents?
  4. Are you planning to implement new technologies?
  5. Is your business experiencing rapid growth that requires scalable IT?

If you find yourself answering “yes” to any of these, it might be time to consider Co-Managed IT.

What Co-Managed IT Services Does Imagine IT Offer?

Every business, organization, and local government has its
own strengths and weaknesses when it comes to IT and
technology.

Maybe your network is lightning-fast, but your support desk
needs help. Or perhaps your support team is all set, but
you are scratching your head about cybersecurity and digital
transformation.

At Imagine IT, we offer a diverse set of Co-Managed IT services, ensuring that we can tailor a support plan that fits closely with what your organization needs.

Comprehensive Microsoft IT Services in Bloomington, MN - Imagine IT

What Co-Managed IT Services Does Imagine IT Offer?

Every business, organization, and local government has its own strengths and weaknesses when it comes to IT and technology.

Maybe your network is lightning-fast, but your support desk needs help. Or perhaps your support team is all set, but you are scratching your head about cybersecurity and digital transformation.

At Imagine IT, we offer a diverse set of Co-Managed IT services, ensuring that we can tailor a support plan that fits closely with what your organization needs.

Here is a partial list of our Co-Managed Services

IT Help Desk

Imagine IT provides comprehensive IT support services through our IT Help Desk. We’re here to troubleshoot, diagnose, and solve all your technical issues with a quick response time and professional expertise.

From day one, Imagine IT delivers a great customer experience. Our onboarding process is critical to establishing services and bringing your team on board. Our offboarding process helps ensure your users are safely disengaged from your systems.

We safeguard your digital assets by implementing cutting-edge cybersecurity solutions. 

This includes The Security Shield, a fully-layered enterprise-grade cybersecurity solution that protects before, during, and after an event.

Our cybersecurity program includes a full range of services, from firewalls and intrusion detection systems to security policy formation, ensuring your business remains protected against threats.

We design, manage, and optimize your IT network infrastructure, ensuring reliable and secure connectivity. Our service includes handling network devices, software, and connections to ensure your systems remain online and function optimally.

Our service includes continuous monitoring of your servers and endpoints to detect and resolve potential issues before they impact your operations. We keep track of system performance, security, and uptime.

We provide strategic guidance in line with your business goals. Our service includes technology investment planning, adoption strategies, and creating a detailed roadmap aligning technology usage with your business objectives.

We offer an intuitive online documentation system to manage your technical assets effectively. This includes information about system configurations, network architecture, and process workflows, which can be easily accessed and updated.

We provide comprehensive vendor and cloud management support. This involves liaising with tech vendors, managing cloud resources, optimizing costs, and ensuring the smooth deployment of cloud services.

Our Learning Management System (LMS) equips your employees with the necessary technical skills. This covers Microsoft 365, Copilot, cybersecurity awareness, software use, troubleshooting common issues, and custom training that YOU can build.

We ensure your systems are always up to date by managing the patching process. This includes monitoring for updates, testing patches for compatibility, and deploying them to minimize disruption.

Our virtual CTO services offer the expertise of a top-level tech executive, advising on IT strategy, digital transformation, technology investment, and more, without the need for a full-time position.

We maintain a detailed inventory of your IT assets, including all computers and software. This aids in resource management, license tracking, budgeting, and planning for hardware or software upgrades.

“Imagine IT has truly been a game-changer for us. Their expert cybersecurity services have provided an unparalleled sense of safety for our business. With their proactive approach and rapid responses, we're in incredibly capable hands. Thank you for giving us peace of mind in today's digital age.”

JOHN DOE - COMPANY PRESIDENT

An Extension of your IT

Team

Imagine IT helps organizations of every size make better technology decisions. We do this with expertise, a team approach, and an understanding that your
technology must be fixed quickly, be cyber-secure, and be strategic.

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Comparing the Costs of

Co-Managed IT Versus All In-House IT

Co-Managed IT spreads these costs with an external team, saving cash on:

  • Ready Experts: No need for full-time specialists.
  • Tech Updates: Stay modern without big equipment spending.
  • Less Downtime: Fast responses reduce costly delays.
  • Co-Managed IT has a flat fee of $75 – $150.00 per user, making budgeting more predictable.

Of course, costs vary by service and support level.

In-house teams offer control but come with salary, benefits, training, and gear expenses.

Average annual salaries:

  • Help Desk Tech: $40k-$50k
  • Network Admin: $60k-$80k
  • IT Manager: $85k-$120k
  • CIO/CTO: $150k-$250k

Plus, consider extra costs like benefits and training.

Comparing the Costs of

Co-Managed IT vs. Full Managed Services

Co-Managed IT

Combines your in-house team with external
support. It is perfect for organizations with existing IT staff needing extra expertise or coverage.

  • Flexible Support: Augment your team as needed.
  • Cost Control: Only pay for the services you use.


Co-Managed IT offers flexibility and cost control by complementing your in-house team.

Fully Managed Services

Mean outsourcing all IT tasks. Ideal for
businesses without an IT team or wanting to focus on core operations.

  • All-Inclusive Care: Complete IT support.
  • Predictable Budgeting: Fixed monthly fees cover everything.

Fully Managed Services provide comprehensive support for a set monthly fee.

The Most Common Co-Managed IT Questions

We get it! Diving into Co-Managed IT might leave you with a bunch of questions. Don’t worry, we’ve got your back. Here are answers to some common questions:

What exactly is Co-Managed IT?
Co-Managed IT is like having a buddy system for your IT department. Your in-house IT team takes care of business as usual, and we step in to lend a hand with the extras. Whether it’s extra expertise, tools, or just an additional set of hands, we’re here to back you up.

If your business has an in-house IT team but could use extra support, then Co-Managed IT might be your jam. It’s especially handy for growing businesses with special IT projects that need extra love.

Absolutely not. Our service is to complement your existing team, not replace it.  We work alongside the current team and fill in the gaps and provide additional support as required. 

Maintaining in-house security expertise is nearly impossible.  We bring a large SOC of analysts and modern security tools to the table. With us in your corner, you’ll have access to the latest security tech and a team that is always watching out for new threats.

Absolutely. If your business needs to comply with regulations like HIPAA, PCI-DSS, FINRA, FTC Safeguards, CMMC, etc… we can help ensure your IT policies and procedures meet the regulation.

Our pricing is as unique as your business. It’s usually based on the number of users, locations, and services you need. We’ll work with you to create a plan that fits your needs.

We’ve got best-in-class solutions for backups and disaster recovery. We’ll help you set up automated backups and create a disaster recovery plan to get you back on your feet if things go sideways.

Our support doesn’t clock out at 5. If you need help after hours, give us a shout. We’re here for you 24/7.

Absolutely! We’re all about the cloud. Whether you’re already soaring in the cloud or just looking to lift off, we can help with setup, migration, and management.

Getting started is a piece of cake. Just give us a call or drop us a note. We’ll have a friendly chat about your business, your IT needs, and how we can help.

SCHEDULE A MEETING
WITH AN IMAGINE IT ADVISOR

Thank you for your referral!