Having a strong IT infrastructure is indispensable for maintaining a competitive edge in the modern business environment. This means ensuring the company’s hardware, software, and IT networks run efficiently and securely. However, not all businesses have the resources to build and maintain an in-house IT team. This is where outsourcing comes in as a popular solution, allowing businesses to access essential IT services and expert knowledge without incurring the expenses of a full-time inhouse team.
This article looks at the top advantages of outsourcing IT services, sharing the insights needed to make informed decisions that support your business’s growth and technological needs.
Understanding Outsourced IT Support and Services
Simply put, outsourced IT support is a service a company takes from an external agency provider because it cannot cope with its internal IT management needs. While some rely on total external support, others choose a mixed approach where a managed IT service provider works alongside an internal team.
Whatever option you choose, you always get to access a higher level of expertise than your own internal IT team (especially in the case of a small business) and derive cost benefits. Overall, it is a far more economical option than building your own in-house IT team and training it for optimum services.
This also allows you to focus more on the core areas of your business while making sure your technology stays strong and flexible.
8 Benefits of Outsourced IT Support
Outsourcing your company’s IT services to an external expert IT service provider has numerous benefits. Here are the top ones to consider.
1) Cost-Effectiveness: According to a Deloitte research, 59% of companies turn to IT outsourcing in order to cut costs.
When you have to hire, train, and run an in-house IT team, you are also looking at overhead costs like salary, office space, infrastructure cost, and training. When IT management is outsourced, these constant costs disappear, and companies often save a lot of money. It’s flexible and easy on the wallet because you only pay for the services you use.
2) Wide Pool of Experts: A big reason to outsource your IT services to a Managed Service Provider (MSP) is the access you get to a wide pool of top-notch IT experts. This sort of expertise might be difficult to find in an inhouse IT resource. Most MSPs already have a highly-skilled team of IT experts with experience and knowledge across different fields, such as data storage, cloud solutions, cybersecurity and network security, disaster recovery, etc. This allows your company to leverage the expertise of these professionals without worrying over hiring and training inhouse resources.
At Imagine IT, we have helped numerous businesses deal with the ever-changing IT landscape, and hence we know how valuable this expertise can be. Our experts keep their knowledge updated so they can help your business stay atop all IT challenges and innovations.
3) Enhanced Productivity and Efficiency: According to research, outsourcing IT can help improve operational efficiency by 45-65%. An outsourced IT partner can help your company leverage the latest technologies and best practices, allowing you to work faster and operate more cost-effectively. You also get to access specialized software and expensive infrastructure that may not be readily available with inhouse teams. Meanwhile, your internal teams can focus more on core business tasks without getting burdened with IT maintenance and support tasks. This division of work across both teams (inhouse and outsourced) finally results in higher productivity levels and better optimization of resources.
4) Improved Security: Internet risks are always changing, and it can be hard for small businesses, which don’t have a lot of resources, to keep up. An outsourced IT support provider can help because they have experts who understand the risks of the internet and can work to build a strong defense against malicious threat actors who can cause a lot of damage. These cyber security experts know how to monitor your enterprise systems and data, protect them from cyberattacks by updating firewalls and maintain security best practices. Additionally, this helps smaller businesses achieve a level playing field against bigger competitors who can afford to maintain a top-notch IT team.
5) Scalability on Demand: As your business grows, your IT will also need to evolve and adapt to the new changes. Your IT should not hold you back. With an outsourced IT service provider, you get that benefit. You can easily take their help in scaling up your IT bandwidth, adding new functionalities and storage, improving speed, and adding more to your IT design. You also eliminate the cost of hiring and training new resources for this whole project, making it more cost-effective. This way, you can also get the benefits of new technologies sooner. And anyway, your MSP team will just be a phone call away to solve any problems your team might face in adjusting to the new systems.
6) Freedom to Focus on Core Business: When you outsource IT, you free up your own staff to work on more important parts of your business. This lets your team work on important projects, give better customer service, and boost growth while ensuring your IT infrastructure stays safe and reliable.
7) Upgrade your tech support: As businesses grow and remote teams and end users increase, tech support requests often pile up. This puts a huge strain on the current IT support team, which cannot service those requests as quickly as needed. This finally hurts business and productivity. An outsourced IT service provider can provide that support during business hours and beyond that. This ensures that the whole system continues to work efficiently and more reliably. If you need more server capacity or better technology to accommodate all the requests, your IT service provider can also help.
8) Ensure Better Focus: When you outsource IT, you free up your staff to work on more important parts of your business. This allows your team to work on important projects, provide better customer service, and boost growth, all while ensuring your IT infrastructure stays safe and reliable.
Tired of Unresponsive IT Support and Recurring Issues? Talk to Experts Today
At Imagine IT, we have seen multiple businesses reap the benefits of outsourcing IT support and services. The top reasons why IT outsourcing is a preferred choice among so many companies are mainly to do with the scalability, flexibility, productivity, security and cost savings that the model offers. Our advice is to carefully analyze your organization’s needs and look for possible service providers with experience in your industry who are willing to be more of a service partner than a vendor.
Stop losing sleep over your IT issues. Talk to your IT Outsourcing experts and allow us to create a stable and safe technology solution for your business.
